At Spanx Outlet, we’re committed to ensuring your complete satisfaction with every purchase. Just as our shapewear and activewear are designed to make you feel comfortable and confident, our returns process is designed to be hassle-free and straightforward.

Our Return Policy

We offer a 15-day return policy from the date you receive your items. Whether you’ve chosen our Best Sellers, Activewear, or any of our confidence-boosting collections, we want you to love your purchase.

How to Return an Item

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer care team at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Spanx Outlet Team,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Item(s) to Return: [Product Name(s) and Size(s)]
Reason for Return: [Please specify – Size issue, changed mind, product defect, etc.]
Preferred Resolution: [Refund / Exchange for [Product and Size]]
Contact Information: [Your Name and Phone Number]

Thank you for your assistance.

Step 2: Package Your Items

Once your return is approved, please ensure:

  • Items are unworn, unwashed, and in original condition
  • All original tags are attached
  • Items are in their original packaging
  • Include the original packing slip or order confirmation

Step 3: Ship Your Return

Ship your return to our warehouse:

Spanx Outlet Returns
4951 Rose Street
San Francisco, US 94103

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Refund Processing

Timeline

Once we receive your return:

  • Processing Time: 3-5 business days to inspect returned items
  • Refund Issuance: 5-10 business days for the refund to appear in your account
  • Total Timeline: Typically 8-15 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
  • PayPal: Refunded to your PayPal account

Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Follow the same return process above, specifying your exchange preference in your email.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Bodysuits (if the hygiene seal is broken)
  • Briefs and Boyshorts (if the original packaging is opened)
  • Final Sale Items (clearly marked in our “Back in Stock” and clearance sections)

Defective items will be replaced with the same product, subject to inspection and availability.

International Returns

As we serve customers worldwide (excluding some remote areas in Asia), international returns are accepted following the same policy. Customers are responsible for return shipping costs and any customs duties.

Need Help?

Our customer care team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Response Time: Within 24-48 hours during business days

We’re committed to making your Spanx Outlet experience as comfortable and confidence-boosting as our products!

At Spanx Outlet, we believe in hassle-free shopping with privacy you can trust. Thank you for choosing us for your shapewear and activewear needs.